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Tracer Server Documentation

⌘K
  • User Guide
    • HOW TO: Find Version Information and Get Help
    • HOW TO: Log In to Tracer Server (Okta Authentication)
    • HOW TO: Manage Databases
    • HOW TO: Manage Document Tags
    • HOW TO: Manage Harvest Presets
    • HOW TO: Manage Uploaded Revit Documents
    • HOW TO: Manage Users and Permissions
    • HOW TO: Harvest a Revit Model
  • Video Tutorials
    • Tracer Server Portal
  • Troubleshooting
    • ISSUE: Harvest Failure
    • ISSUE: Load times are too long
    • ISSUE: Harvest is taking a long time or the harvest is stuck in place
    • Issue: Tracer cannot find a cloud model after it is submitted
  • FAQs
    • How does Tracer Server compare to Autodesk’s AEC Data Model API?
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Troubleshooting

Summary

While our aim is to make harvesting BIM data as simple as possible, you may encounter workflow challenges along the way. If you are having trouble getting up and running with Tracer Server, here are some tips!

If you are experiencing an issue that is not addressed here, please contact us at apps@provingground.io.

Articles

  • ISSUE: Harvest Failure
  • ISSUE: Load times are too long
  • ISSUE: Harvest is taking a long time or the harvest is stuck in place
  • Issue: Tracer cannot find a cloud model after it is submitted

Doc navigation

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Still stuck? How can we help?
Updated on August 13, 2024

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Conveyor, Semantic, and Tracer software are Copyright © 2020 Proving Ground LLC. Autodesk Revit® is a Registered Trademark of Autodesk, Inc. Rhino® is a Registered Trademark of Robert McNeel and Associates. Microsoft® PowerBI® is a Registered Trademark of Microsoft Corporation.