There may be several different reasons why Tracer is not installing correctly.
The following chart explains common problems and their solutions.
| Common Problem | Solution |
| Revit was opened during some part of the installation process. | Follow the instructions on this page to uninstall and reinstall Tracer, ensuring that Revit is closed throughout the entire process. |
| Your organization’s security protocols prevented Tracer from fully installing. | Reach out to your organization’s IT professionals for help with installation. Verify that folders can be written and copied to your %APPDATA% folder. |
| The Tracer installer folder and its contents are “blocked” after download. | Verify that the installer folder and its contents are unblocked by checking it’s properties for a button labeled “Unblock”. If the “Unblock” button appears, click it to unblock each blocked folder. Then, uninstall and reinstall Tracer following the instructions on this page. See related issue: “Tracer is unable to save the database“ |
Not working? We can help!
- Email apps@provingground.io with a detailed message, including any “InstallerLog.txt” files from the “%APPDATA%/Proving Ground/Tracer” folder on your computer.