Problem
- All of the app configuration files have been installed at the correct locations, but Rhino is failing to load the plugin.
- Possible Explanation: Some or all Installed files are being ‘blocked’ by Windows. Windows will ‘block’ certain program files if downloaded from the internet.
- This issue may affect users who have installed our apps using an ‘offline’ EXE installer package (provided as a ZIP).
Solution:
- SOLUTION 1: Before unzipping the package, you should first check to see if the ZIP file is blocked and choose to ‘unblock it’:
- Right-click the ZIP file containing the EXE installer contents
- Select the file ‘Properties’
- Within the Properties dialog, choose ‘Unblock’ if the option is there.
- Click ‘Okay’ – you can now unzip the package with the contents unblocked.
- Run the EXE installer as normal.
- SOLUTION 2: If you have already run the installer, We recommend asking your IT administration professional to run the following Powershell command, which will unblock all of the files in the Proving Ground directory where your application files are located.
get-childitem -Recurse “$env:AppData\Proving Ground” | unblock-file
Not working? We can help!
- Email apps@provingground.io with a detailed message, including any “InstallerLog.txt” files from the “%APPDATA%/Proving Ground/Conveyor” folder on your computer.